Thumbtack Top Pro (2023)
Recognized for professionalism, responsiveness, and work quality on Thumbtack, where Apex has been hired dozens of times.
Meet Apex Appliance Service and Ismail Haqq
Apex is built on a simple idea: explain the problem plainly, respect the home and the budget, and give an honest answer about whether a repair makes sense. That is how Ismail Haqq has worked for 18 years across Greater Richmond.
18 yrsIn appliance repair
Owner-ledConsistent point of contact
Top ProThumbtack, 2023
Greater RVALocal service area
Our Approach
Careful Diagnosis Before a Big Decision
A broken appliance affects groceries, laundry, work schedules, and the household budget. Apex focuses on the part most repair calls skip: a clear, in-home diagnosis so you understand what failed before you spend anything on parts.
That means no phone-quote guesswork, no pressure to repair at any cost, and a plain-language explanation of the practical next step.
Background Check Passed
Ismail Haqq completed a Thumbtack background check. Trust matters when you invite a technician into your home.
Owner-Operated
You deal directly with Ismail Haqq — not a rotating roster. That means consistent diagnosis and accountability.
What We Stand For
The Values Behind Every Visit
Honesty First
Clear diagnosis, a real estimate, and a straight answer on repair versus replacement.
Quality Over Shortcuts
We take the time to do it right, even when that is harder than the quick fix.
Respect Your Time
We ask the right questions up front and set realistic scheduling expectations.
Respect Your Home
Courteous, careful in-home service and clear communication about next steps.
What Customers Say
A few notes from Google and Thumbtack reviews. Confirm current ratings and counts with Apex before relying on them elsewhere.
“We had Ismail with Apex come out for a service call on our Samsung washer. Great communication and quality work at fair prices.”
“Polite, friendly, and they respond quickly. They replaced the heating element on my Samsung dryer swiftly and efficiently. Highly recommend Ismail and his team!”
“Apex has saved me a lot of money by repairing appliances that everybody else said to replace.”
“Ismail came out and diagnosed the problem. He was honest and friendly.”
“Apex arrived on time and conducted equipment tests. I appreciated the straightforward, professional service.”
“Good communication, efficient service, and reasonably priced. I highly recommend Apex!”
Ready to get a clear diagnosis?
Call Apex and we'll ask a few quick questions, then confirm the next available appointment. Same-day or next-day visits may be available when scheduling allows. The $125 diagnostic fee applies toward an approved repair.